Privacy Policy

Last updated: April 2026

1. Who We Are

Redmond Design & Build Ltd (‘we’, ‘us’, ‘our’) is a building and carpentry company based in Surrey, UK. We provide extension, loft conversion, refurbishment, garage conversion, garden room, structural alteration, kitchen, bespoke furniture, and carpentry services.

We are registered in England and Wales. Company Number: 09507439.

For any privacy-related queries, you can contact us at:

• Email: info@redmondbuilding.co.uk
• Phone: 0203 489 8535 / 07931 192 706
• Website: www.redmondcarpentry.co.uk

2. What Personal Data We Collect

When you contact us through our website, by phone, or by email, we may collect the following types of personal data:

• Your name
• Your email address
• Your phone number
• Your address or location (when providing a quote or carrying out works)
• Details of the work you are enquiring about

We do not collect any special categories of sensitive personal data.

3. How We Collect Your Data

We collect personal data in the following ways:

• When you submit an enquiry via our website contact form
• When you call or email us directly
• When you engage us to carry out building or carpentry works
• Through referrals or testimonials you choose to provide

4. How and Why We Use Your Data

To respond to your enquiry

Lawful basis: Legitimate interests. We use your contact details to respond to questions and provide quotes.

To fulfil a contract with you

Lawful basis: Contract. Once you engage our services, we use your details to carry out and manage the works agreed, including scheduling, invoicing, and communications.

To send you project updates

Lawful basis: Legitimate interests. We may contact you about the progress of ongoing works or follow up after completion.

To comply with legal obligations

Lawful basis: Legal obligation. We retain certain records (e.g. invoices) for tax and accounting purposes as required by HMRC.

5. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

• With trusted subcontractors or tradespeople involved in carrying out your project, to the extent necessary to complete the works
• With our accountant or bookkeeper, for the purposes of financial record-keeping
• With our website hosting provider and email service provider (data processors under contract with us)
• Where we are legally required to do so, for example by a court order or regulatory authority

All third parties we share data with are required to handle it in accordance with applicable data protection law.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes set out in this policy:

• Enquiry data (no contract): up to 12 months from last contact, unless you request earlier deletion
• Client project data: for the duration of the project and up to 6 years thereafter, to meet legal and contractual obligations
• Financial and invoicing records: 6 years, as required by HMRC

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access – you can request a copy of the personal data we hold about you
• Right to rectification – you can ask us to correct inaccurate or incomplete data
• Right to erasure – you can ask us to delete your data, subject to any legal obligations we have to retain it
• Right to restrict processing – you can ask us to pause processing your data in certain circumstances
• Right to data portability – you can ask us to provide your data in a structured, machine-readable format
• Right to object – you can object to processing based on our legitimate interests

To exercise any of these rights, please contact us at info@redmondbuilding.co.uk. We will respond within one month of receiving your request.

8. Cookies and Website Analytics

Our website (www.redmondcarpentry.co.uk) may use cookies and similar technologies to improve your browsing experience. This may include analytics tools that collect anonymised data about how visitors use the site (such as pages visited and time spent).

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

9. Links to Third-Party Sites

Our website contains links to our social media profiles (Facebook and Instagram). These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or practices. We encourage you to review their policies before providing any personal data.

10. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. These measures include secure email communications and restricted access to your data on a need-to-know basis within our team.

Whilst we do our best to protect your data, no method of transmission over the internet is completely secure. If you have any concerns about the security of your data, please contact us immediately.

11. The Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do reach out to us in the first instance.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.